Order Cancellation Policy
At Digify, we aim to provide a smooth and transparent shopping experience. This Order Cancellation Policy explains when and how customers can cancel an order placed through our website.
1. Cancellation by the Customer
Customers may request cancellation of an order before the order has been dispatched or shipped.
To request a cancellation, please contact our customer support team as soon as possible and provide your Order ID and registered contact details.
Once an order has been dispatched or shipped, cancellation may no longer be possible. In such cases, the customer may be required to follow our applicable Return and Refund Policy.
2. Cancellation After Order Confirmation
An order cancellation request will be processed based on the current status of the order.
- Order received/processing: Cancellation may generally be requested.
- Order packed: Cancellation may not be possible if the order has already entered the final fulfilment stage.
- Order shipped/dispatched: Cancellation is generally not available through the standard cancellation process.
- Order delivered: The customer must refer to our Return and Refund Policy, where applicable.
Digify will communicate the status of a cancellation request where necessary.
3. Cancellation Charges
Digify will not impose cancellation charges on a customer cancelling a confirmed purchase except as permitted under applicable law and on terms consistent with the applicable Consumer Protection (E-Commerce) Rules.
Where Digify itself cancels an order unilaterally, any applicable treatment of cancellation charges will be handled in accordance with applicable law.
4. Refund for Cancelled Prepaid Orders
If a cancellation is accepted for an order that has already been paid for, the eligible refund will be initiated to the original payment method or through another permitted refund method.
The actual time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
5. Orders Cancelled by Digify
Digify reserves the right to cancel an order in circumstances including, but not limited to:
- Product being unavailable or out of stock.
- Incorrect or incomplete product information.
- Pricing or technical errors.
- Suspected fraudulent or unauthorized transactions.
- Inability to verify customer or delivery information.
- Delivery being unavailable to the provided address.
- Circumstances beyond our reasonable control.
If Digify cancels a prepaid order, the applicable refund will be processed in accordance with applicable laws and our Refund Policy.
6. Incorrect or Incomplete Customer Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Complete delivery address
- Mobile number
- Email address
- PIN/ZIP code
If an order cannot be processed or delivered because incorrect or incomplete information was provided, Digify may contact the customer for clarification. Where fulfilment is not possible, the order may be cancelled and the applicable refund will be processed according to our policies.
7. Cancellation Request After Dispatch
Once an order has been handed over to the shipping or delivery partner, Digify may not be able to stop the shipment.
If cancellation is no longer possible, customers may use the applicable return, replacement, or refund process described in our Return Policy and Refund Policy.
8. Cancellation Due to Delivery Delay
If an order is significantly delayed beyond the delivery commitment communicated to the customer, the customer may contact Digify’s customer support team to request cancellation.
Eligible cancellation and refund requests will be handled in accordance with the applicable circumstances and laws.
9. How to Request Cancellation
To request an order cancellation, please contact Digify through the customer support details provided on our website.
Please include:
Order ID:
Customer Name:
Registered Mobile Number:
Registered Email Address:
Reason for Cancellation:
Providing the correct Order ID will help us process the request more efficiently.
10. Refund Processing
Once an eligible cancellation is approved, Digify will initiate the applicable refund within a reasonable period and in accordance with applicable requirements.
The time required for the amount to reflect in the customer’s account may vary depending on the payment method and financial institution.
11. Policy Updates
Digify may update or modify this Order Cancellation Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date.
12. Contact Us
If you have questions regarding an order cancellation or refund, please contact Digify through the customer support information available on our website.
Digify
Email: info@digifycreation.in/
Website: https://www.digifycreation.in
By placing an order on Digify, customers acknowledge that they have read and understood the applicable order, cancellation, return, and refund policies.